Last Updated: [2025-07-15]

Thank you for choosing OCTOPUS. We strive to ensure your satisfaction with our products/services. If you are not entirely satisfied, we’re here to help.

1. Eligibility for Refunds

To be eligible for a refund, please ensure:

• The request is made within 7 days of purchase.

• The product/service is unused, in its original condition, or defective (if applicable).

• Proof of purchase (e.g., order number, receipt) is provided.

2. Non-Refundable Items

The following are not eligible for refunds:

• Digital products/downloads (if opened or used).

• Services already rendered (e.g., consulting, completed custom work).

• Gift cards or promotional items.

3. How to Request a Refund

To initiate a refund, please contact us within the eligible period:

• Email: octopus_hx@outlook.com

• Phone: 19966207456
  Provide your:

• Order number.

• Reason for refund.

• Supporting evidence (e.g., photos for damaged items).

4. Processing Refunds

• Approved refunds will be processed within [X] business days.

• The refund will be issued to the original payment method unless otherwise agreed.

• Shipping fees (if applicable) are non-refundable unless the return is due to our error.

5. Exchanges

If you prefer an exchange, contact us with your request. Exchanges are subject to product availability.

6. Late or Missing Refunds

If you haven’t received your refund after [X] days:

1. Check your bank account again.

2. Contact your payment provider (e.g., credit card company).

3. If unresolved, email us at octopus_hx@outlook.com.

7. Changes to This Policy

OCTOPUS reserves the right to modify this policy. Updates will be posted on our website.

Contact Us:
For questions about refunds, email octopus_hx@outlook.com or call 19966207456.